Shipping policy

SHIPPING POLICY

Last Updated: 12 May 2026

At Swiftora Beauty, we are committed to delivering your order safely, efficiently, and with transparency. We understand how exciting it is to receive your beauty products, and we work closely with trusted international fulfillment partners to ensure a smooth shopping experience.

By placing an order with Swiftora Beauty, you agree to the shipping terms outlined below.

1. SHIPPING DESTINATIONS

We currently ship to selected countries worldwide. Available shipping destinations will appear at checkout.

If your country is not listed, it means shipping is currently unavailable to your location at this time.

2. ORDER PROCESSING TIME

All orders are processed within 1–3 business days after payment confirmation.

  • Processing time is separate from shipping/transit time
  • Orders are not processed on weekends or public holidays
  • During high-demand periods, promotions, or holidays, processing may take slightly longer

We appreciate your patience and understanding during busy seasons.

3. ESTIMATED SHIPPING TIMES

Delivery times shown at checkout are estimated and not guaranteed.

  • Standard International Shipping: 7–15 business days
  • Express Shipping: 4–8 business days (where available)

Delivery times may vary depending on:

  • Destination country
  • Customs processing
  • Local carrier operations
  • Weather conditions
  • Peak seasons or unforeseen disruptions

While we do our best to ensure timely delivery, occasional delays outside our control may occur.

4. MULTIPLE SHIPMENTS

To provide faster fulfillment, some items may ship separately from different warehouses or suppliers.

If this happens:

  • You may receive multiple packages
  • Separate tracking numbers may be provided
  • Items may arrive on different dates

5. SHIPPING FEES

Shipping rates are calculated automatically at checkout based on:

  • Delivery destination
  • Shipping method selected
  • Product size/weight
  • Fulfillment location

Any free shipping promotions or thresholds will be clearly displayed during checkout.

6. TRACKING YOUR ORDER

Once your order ships, tracking information will be sent to your email whenever available.

Please allow 24–72 hours for tracking updates to appear after shipment confirmation.

Some international shipping methods may provide limited tracking updates depending on the local carrier.

7. CUSTOMS, DUTIES & TAXES

For international orders, customs duties, import taxes, or local fees may apply depending on your country's regulations.

  • These charges are not included in product or shipping prices unless clearly stated
  • Customers are responsible for any customs or import charges required by local authorities
  • Failure to pay customs charges may result in delays, returns, or abandoned shipments

8. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur
  • The package may be returned to sender
  • Additional shipping fees may apply for reshipment

If you notice an address mistake, contact us immediately at:

Email: info@swiftoraglobal.com

Please note that once an order has shipped, address changes may no longer be possible.

9. DELIVERY ISSUES

A. Marked Delivered But Not Received

If your tracking status shows “Delivered” but you cannot locate your package:

  • Check with household members or neighbors
  • Check secure delivery areas around your property
  • Contact the shipping carrier directly
  • Contact us within 7 days of the delivery update

We will do our best to assist with carrier investigations where possible.

B. Lost Packages

If your shipment appears lost or has had no tracking movement for an extended period, please contact us.

Where a package is officially confirmed lost by the carrier, we may offer:

  • A replacement shipment
  • Store credit
  • A refund where applicable

C. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the packaging and shipping label

After review, we may offer a replacement, store credit, or refund where appropriate.

10. WRONG OR MISSING ITEMS

If you receive the wrong item or something is missing from your order, contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the received package/items

We are committed to resolving issues fairly and promptly.

11. RETURNED OR UNDELIVERABLE PACKAGES

Packages may be returned due to:

  • Incorrect or incomplete address
  • Failure to collect the package
  • Refused delivery
  • Unpaid customs duties or taxes

If this occurs, we may:

  • Reship the package (additional shipping fees may apply)
  • Process a partial refund according to our Return Policy

Original shipping costs may be non-refundable where permitted by law.

12. ORDER CHANGES & CANCELLATIONS

Orders may only be changed or canceled before shipment.

If you need assistance, contact us as soon as possible at:

Email: info@swiftoraglobal.com

Once an order has shipped, cancellations or modifications may no longer be possible.

13. SHIPPING DELAYS & EVENTS OUTSIDE OUR CONTROL

While we strive to deliver orders within estimated timelines, delays can occasionally occur due to circumstances beyond our control.

These may include:

  • Customs inspections
  • Weather disruptions
  • Carrier delays
  • Natural disasters
  • Public holidays
  • Government actions or transport interruptions

We appreciate your understanding and patience should such situations arise.

CONTACT US

For any shipping-related questions or support, please contact us:

Swiftora Beauty
Email: info@swiftoraglobal.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM GST

Thank you for shopping with Swiftora Beauty — where beauty meets confidence, care, and global convenience.