Frequently Asked Questions

Frequently Asked Questions

🚚 Shipping

Where do you ship to?

We currently ship to the UAE, United States, European Union, United Kingdom, and Saudi Arabia. We're working hard to expand our reach — stay tuned!

How long does delivery take?

Delivery times depend on your location and chosen shipping method:

• Standard Shipping: 7–15 business days
• Express Shipping: 4–8 business days

Please note that processing time may add 1–2 business days before your order ships.

How much does shipping cost?

Customers in the UAE enjoy free shipping on all orders. For international orders (US, EU, UK, and Saudi Arabia), shipping costs are calculated at checkout based on your location and order details.

↩️ Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. If you're not completely happy with your purchase, please reach out to our support team and we'll make it right. Items must be unused and in their original condition to qualify for a return.

How do I start a return?

Simply contact us through our website or email with your order number and reason for return. Our team will guide you through the process quickly and hassle-free.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout. All transactions are secure and encrypted for your peace of mind.

📦 Orders

Can I track my order?

Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Can I modify or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order ships.

💬 Still have questions?

We're here to help! Reach out to our friendly support team and we'll get back to you as soon as possible. Your satisfaction is our priority — effortless beauty, every day. ✨