Frequently Asked Questions

Everything you need to know about Swiftora Beauty

🛍️ Orders & Shopping

How do I place an order?

Simply browse our collection, select your preferred style, and click Add to Cart. Follow the checkout steps to complete your purchase securely.

Can I modify or cancel my order after placing it?

We process orders quickly! Please contact us at info@swiftoraglobal.com within 12 hours of placing your order if you need to make changes. After that, we cannot guarantee modifications.

Do I need an account to shop?

No account is required — you can check out as a guest. However, creating an account lets you track orders and save your details for future purchases.

🚚 Shipping & Delivery

Where do you ship to?

We are shipping to UAE .

How long does delivery take?

Delivery times vary by location:

• UAE: 5–10 business days.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order here.

Is shipping free?

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — follow us on social media to stay updated!

↩️ Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for items that are unused, unworn, and in their original packaging. Please contact us before sending anything back.

How do I initiate a return?

Email us at info@swiftoraglobal.com with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

💇 Wig Care & Styling

Are your wigs synthetic or human hair?

Our current collection features premium synthetic wigs crafted for a natural look, comfort, and durability.

How do I care for my synthetic wig?

• Wash gently with cool water and wig-friendly shampoo
• Do not use heat styling tools unless the wig is heat-resistant
• Store on a wig stand away from direct sunlight
• Detangle gently with a wide-tooth comb, starting from the ends

Can I dye or heat-style my wig?

Standard synthetic wigs cannot be dyed or heat-styled. Check the individual product description to confirm if your wig is heat-resistant.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout depending on your region.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption and is powered by Shopify — one of the world's most trusted e-commerce platforms.

📩 Still Have Questions?

We're always happy to help! Reach out to us via our Contact Us page or email info@swiftoraglobal.com and we'll get back to you within 24–48 hours.

Thank you for choosing Swiftora Beauty. 🖤